Refund Policy

1. Introduction

At EcoSolutions by GEO CA ("we," "our," or "us"), we are committed to ensuring your satisfaction with our services. This Refund Policy outlines our procedures and guidelines regarding refunds for our consulting services, digital products, and educational resources.

By purchasing services or products from EcoSolutions, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. Consulting Services

2.1 Initial Consultation

We offer a complimentary 15-minute initial consultation to determine if our services align with your needs. This initial consultation is provided at no cost and with no obligation.

2.2 Cancellation Prior to Service Commencement

If you need to cancel a scheduled consulting service before work has commenced:

• More than 7 business days before scheduled start date: Full refund of any deposit or prepayment
• 3-7 business days before scheduled start date: 75% refund of any deposit or prepayment
• 1-2 business days before scheduled start date: 50% refund of any deposit or prepayment
• Less than 24 hours before scheduled start date: No refund of deposit or prepayment

2.3 Ongoing Projects

For ongoing consulting projects that have already commenced:

• We bill in phases as outlined in your service agreement or statement of work.
• If you choose to terminate services mid-project, you will be responsible for payment for all completed work and any non-refundable expenses incurred.
• Any prepaid fees for future phases that have not yet commenced may be eligible for a partial refund, less a 20% administrative fee.

2.4 Service Quality Guarantee

If you are not satisfied with the quality of our consulting services:

• You must notify us in writing within 7 days of service delivery, clearly outlining the specific concerns.
• We will work with you to address these concerns and may offer, at our discretion:
• Revision of deliverables
• Additional consultation hours at no extra charge
• Partial refund for the specific service component in question
• Full refund in cases where we are unable to adequately address the concerns

3. Digital Products and Educational Resources

3.1 Digital Reports, Guides, and Templates

Due to the digital nature of these products:

• All sales of digital downloads are final once the download link has been accessed.
• If you have not downloaded the product, you may request a refund within 24 hours of purchase.
• If the digital product is demonstrably defective or significantly different from its description, you may request a refund within 7 days of purchase, subject to verification.

3.2 Online Courses and Webinars

For pre-recorded courses and educational content:

• Before accessing course materials: Full refund available within 7 days of purchase
• After accessing less than 25% of course materials: 50% refund available within 14 days of purchase
• After accessing more than 25% of course materials: No refund available

For live webinars and workshops:

• More than 7 days before event: Full refund or transfer to another event date
• 3-7 days before event: 75% refund or full transfer to another event date
• Less than 3 days before event: No refund, but transfer to another event date may be possible, subject to availability

If we cancel a scheduled webinar or workshop, you will be offered either a full refund or the option to transfer to another event date.

4. Subscriptions

4.1 Newsletter and Content Subscriptions

Our free newsletter and content subscriptions can be canceled at any time by clicking the unsubscribe link in any email or by contacting us directly.

4.2 Paid Membership Subscriptions

For paid membership or subscription services:

• You may cancel your subscription at any time by logging into your account or contacting our customer support team.
• Cancellations will take effect at the end of the current billing cycle.
• No partial refunds are provided for unused portions of the current billing cycle.
• If you cancel within 7 days of initial subscription purchase and have not accessed premium content, you may request a full refund.

4.3 Automatic Renewals

For subscriptions with automatic renewal:

• We will send a reminder email at least 7 days before processing the renewal payment.
• If you are charged for a renewal and contact us within 3 days of the charge, we may provide a refund at our discretion.

5. Events and In-Person Services

5.1 Workshops and Training Sessions

For in-person workshops and training sessions:

• More than 14 days before event: Full refund less a 10% administrative fee
• 7-14 days before event: 75% refund
• 3-6 days before event: 50% refund
• Less than 3 days before event: No refund

If you cannot attend, you may transfer your registration to another person at no additional cost by notifying us at least 24 hours before the event.

5.2 Event Cancellation by EcoSolutions

If we cancel an event due to low enrollment, instructor illness, or other circumstances:

• You will be offered a full refund or the option to transfer to another event date.
• We are not responsible for any travel, accommodation, or other expenses you may have incurred.

6. How to Request a Refund

6.1 Refund Process

To request a refund, please:

1. Contact our customer support team at support@ecosolutions.com
2. Include your order number, purchase date, and the specific service or product
3. Clearly state the reason for your refund request
4. Provide any relevant documentation or evidence if applicable (e.g., for quality concerns)

6.2 Processing Time

We will acknowledge your refund request within 2 business days and process eligible refunds within 7-10 business days. Refunds will be issued using the original payment method unless otherwise agreed.

7. Exceptions and Special Circumstances

7.1 Custom Projects

For custom projects developed specifically for your needs, refund terms will be outlined in your service agreement or statement of work. These typically involve milestone-based payments with limited refund options once work has commenced.

7.2 Force Majeure

In the event of circumstances beyond our control (including but not limited to natural disasters, pandemics, government actions, or technological failures), we may modify our refund policy for affected services. We will make reasonable efforts to provide alternative delivery methods or reschedule services before considering refunds.

7.3 Discretionary Refunds

In certain cases, we may offer refunds outside the terms of this policy at our sole discretion, particularly for long-term clients or in exceptional circumstances. Such exceptions do not constitute a waiver of this policy for future transactions.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Contact Information

If you have any questions about this Refund Policy, please contact us at:

• Email: support@ecosolutions.com
• Phone: +1 754-881-3794
• Mailing address: 23146 Marquardt Garden, West Jo, ON K7G 6K1, Canada